Best Practices for ICT Implementation in Academic Libraries: A Case Study of St. Xavier’s University, Kolkata

Abstract

Information and Communication Technology, or ICT for short, has changed the game regarding academic libraries. It’s made things so much more accessible, boosting research efficiency and how users engage with resources. This case study takes a closer look at the cool ICT practices that St. Xavier’s University, Kolkata Library, led by Dr. Stephen, has put into play to create a tech-savvy learning space. This study shows some key initiatives, especially IP-based and remote access to e-resources that the library subscribes to. Then, there’s research support through tools like Turnitin and Grammarly. SXUK Library has digital memberships with organizations like NDLI, DELNET, the American Library, and the British Council Library. This means SXUK library users can easily access many academic materials from around the world. The SXUK Library also rolled out the Knimbus Discovery Tool and a mobile app to help improve research and learning outcomes. This makes it super easy for users to find and manage scholarly resources. SXUK Library developed Subject Gateways for Management and Law using Google Sites, which helps with focused research in those areas. Inclusivity is also a priority, as shown by the Kibo Access Point, which supports disabled and multilingual learners. Also introduced Virtual Reference Services using Gmail, WhatsApp, and even an AI Chatbot for academic support, giving students instant help from wherever they are. This study showcases how SXUK Library’s ICT-driven practices have boosted accessibility, inclusivity, and research productivity. Honestly, it sets a fantastic example for modern academic libraries everywhere. By tapping into innovative digital tools and connecting with global research networks, SXUK Library creates a forward-thinking, tech-driven academic environment and sets new benchmarks in higher education. It’s exciting to see where this all leads!